RICE: Simple Prioritization for Product Managers
As we’ll explore later, there are many tools you can use to prioritize feature requests. Rather than just grab one off the shelf, Sean McBride and the Intercom team came up with a hybrid system called RICE. That’s an acronym for Reach, Impact, Confidence, and Effort. When the former three are multiplied and divided by Effort, you can list a range of feature requests by its RICE score. Whether you take heed or continue with your gut feeling is up to you.
